Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Included Modules
1. About the Course2. What is Customer Service
3. The Goals of Great Customer Service
4. Discovering and Understanding Customer Needs
5. Delivering Maximum Levels of Customer Service
6. Making Customers Feel Great From the Start
7. Communication Skills
8. Non-verbal Communication and Body Language
9. Dealing with Customer Complaints
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Duration
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Access to Your Course
As payment completes, you will receive an email that contains your account information and how to access your course and any course materials.
Course Tracking Software as Standard
All of our courses come as standard with our course tracking compliance software.
This software is used to track training records. Information such as when employees last accessed the training, did they pass or fail, together with lists of candidates who have completed the training, can all be obtained from the software.
Customer Service
- Duration: 75 minutes
- CPD approved course
- CPD Units: 2
- 9 modules
- Pass Required: 70%
